Terms – Dragonfly DayDream, LLC

Payments

Directions for Use
Handmade Disclaimer
Shipping
Returns/Exchanges
Wholesale/Private Label
Custom Orders

PAYMENTS

Payments are accepted through our online checkout. Your payment information secure. Dragonfly DayDream, LLC never receives your credit card information.

DIRECTIONS FOR USE

All products are for external use only.  Keep away from children except under adult supervision.

Do not use if you are allergic to any of the ingredients.  Please note:  Soaps and Bath Bombs are processed in a facility that uses nut oils.  Our most common oils used are: coconut, palm, olive, rice bran, castor, shea butter and cocoa butter. (For a specific list of ingredients please check individual listings).

Discontinue use if irritation occurs and seek the advice of a physician if the irritation persists.  

Bath Bomb Directions:  Fill tub with warm water.  Unwrap, place bath bomb in water and enjoy the fizz.  Get in and relax.  Please note:  Large 7oz Bath Bombs are intended for use with a standard full tub. Holding bath bomb in hand and/or using less water will intensify scent and color which is not recommended.

HANDMADE DISCLAIMER

Since products are handmade, the product may vary slightly in appearance from product in photo.

Care Instructions:

Cold Process Soap – To prolong the life of your soap, place on a draining soap dish to let dry between uses.  Store in a dry, dark place like a cupboard or paper bag.  Do not store in bathroom or airtight container. Use within 2-3 years.

Glycerin Soap (Clear Soaps) – Place on a draining soap dish to let dry between uses.  Store in a dry, dark place or airtight container.  Do not store in bathroom.

Bath Bombs – Store in dry, airtight container.  Any moisture may activate bath fizzie.  Use within 6-9 months.

SHIPPING

•Processing time – All items are in stock and will ship within 1-3 business days unless noted.

•Items are shipped via USPS First Class, Priority depending upon which method you choose, so transit times vary. Selecting Priority shipping during checkout does not ensure a faster processing time (1-3 business days).

•We do our best to apply fair shipping costs to each order. Shipping costs are calculated automatically during checkout.

•Your items will be carefully packaged for shipping.

•We offer FREE shipping (in USA only) on all orders over $50.

•In the unlikely event do not receive your item within a week, please contact us so we can try to track it through the postal service.

•Delivery dates through the postal service are fairly accurate, however, we cannot guarantee delivery date as this is out of our control once it enters the postal system.

Please Note: Incorrect Address – Seller is not responsible for incorrect addresses. If package is returned to seller, a refund will be issued for cost of items only. Shipping is not refunded.

INTERNATIONAL SHIPPING

We happily support and love our international customers, however due to COVID-19, we only ship to the USA and Canada at this time.

We ship all international products through USPS.  Shipping times will vary and we cannot guarantee delivery date due to customs.

Buyer is responsible for all customs, import and duty fees.  Dragonfly DayDream, LLC is not responsible for duty or brokerage fees for international shipping.  These charges come from your country during importation of your package.

RETURNS/EXCHANGES

Returns

Yes, only unopened, unused products are eligible for return (see non-returnable items below). Dragonfly DayDream reserves the right to determine condition of returned product.

We want you to be happy with your product. Soaps and bath bombs will arrive in see and smell through biodegradable shrink wrap for your convenience.  Since we are a small handmade business we appreciate you examine and smell the product before opening. Only unopened products are eligible for returns.  Sample packs are available so you can try many scents at once.

•If you wish to return please contact us within 3 days of delivery with: your order number,  which items you wish to return and reason for return.  We will get back to you with return instructions.

•You will be responsible for paying for your own shipping costs for returning your items.  Since we are a small business, shipping costs are non-refundable unless there was an error on our part.

• Items must be returned within 14 days of delivery. It is recommended to ship items back using tracking.  If you are shipping items over $50, consider purchasing shipping insurance.  We love our mail carriers but sometimes packages get thrown around or lost.  We do not guarantee that we will receive your returned item.

Once we receive the product, you will be issued a refund for product only.  Since we are a small, handmade business, we cannot refund any shipping fees. Our policy lasts 14 days.  If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.  To complete your return, we require a receipt, proof of purchase or order number.

Non- returnable items (unless defective):

•Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

•Sample Packs

•Sale items – Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:

 At this time we do not offer exchange service but please feel free to place an order.

Please contact us if you have any questions on our return/exchange policy.

WHOLESALE & PRIVATE LABEL

Yes! Please fill out a wholesale inquiry form here.

CUSTOM ORDERS

Yes, let’s talk!  Just contact us and let us know what you need (soap, bath bombs, salts).